Ask sponsor services
Mar 4 2015

Ask Sponsor Services: Online features

Ask sponsor services

Our Sponsor Services department often gets questions from sponsors and donors about what they can do online. Can I pay for my sponsorship, can I write to my sponsored friend, can I update my credit card/address/other information?

On our supporters can do all of those things, and more; you just need to register.

Go to You’ll need three pieces of information to set up your account: your member ID, your name exactly as it appears on your Unbound address label and your ZIP code.

Sending eLetters

One of the most popular features is the option to send an eLetter to your sponsored friend. There are several stationery options to choose from, and you can also attach a photo. You can send up to six eLetters a year to each person you sponsor.

Your eLetter is sent directly to the program office serving your sponsored friend, where they translate it (if needed) and hand deliver the letter. Not only does this save on postage, but it reduces the amount of time it takes your letter to reach your friend.

Ask sponsor services

View your sponsored friend’s profile

Information about your sponsored friend can be found here. You can print your friend’s most recent photo, order mailing labels if you’d like to send a letter or card by mail and view information about the program in your friend’s area.

Ask sponsor services


Using your online account, you can pay your sponsorship and donate to special programs, update your credit/debit and/or banking information, download and print an annual statement, check on scheduled contributions and view your payment history.

Ask sponsor services

Additional features

  • Update your information: When you log in to your account, you can update your address, phone numbers, email address and manage email preferences from Unbound.
  • Read stories about the impact your support creates: When you’re logged in, the My Impact section will showcase stories from your sponsored friend’s area. You can read more about your friend’s country and our program.
  • Create your My Outreach page: Creating a My Outreach page gives you a tool to share Unbound with friends and family. Set up the page as a way to help find new sponsors, raise money for a specific goal, or both. Contact our U.S. Outreach department at (800) 875-6564 or with any questions about your My Outreach page and for other ways to get involved.

Visit to start exploring these great features today!

Need help setting up your online account? Contact Sponsor Services at (800) 875-6564 or

Jordan Kimbrell

Jordan Kimbrell, writer/editor
Jordan joined the Unbound family in 2011, just a few weeks after completing her masters in English: Creative Writing from Kansas State University. Jordan is constantly inspired by the hope and creativity displayed by the sponsored members and their families and loves being able to share their stories with the rest of the world.

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