One week every year, CFCA employees who work closely with our sponsors get what they deserve.
They celebrate Customer Service Week!
Customer Service Week is an international event celebrated annually in the first week of October. The event is sponsored by the Customer Service Group, which provides information and inspiration to companies and organizations who want to recognize their customer service professionals by participating in the celebration.
This year’s theme was “Be the One.” At CFCA that means being the one to make a difference in the lives of the people we work with every day.
“Customer Service Week at CFCA is a time we celebrate those who answer the call, make the call and those who are committed to making the experience with this organization one to be remembered with a smile,” said Raelene Dietz, director of sponsor experience at CFCA. “It’s a way to say we are proud to be part of the sponsor’s experience, and we want all the staff to know they are appreciated.”
CFCA departments that celebrate Customer Service Week are Sponsor Services, the mission awareness trip coordinating team and the service center, which includes the letter services team that facilitates the mailing of children’s letters to sponsors and other staff members providing support services at our headquarters.
Kelsey Rae Adkins, communications liaison on the Sponsor Services team, explained why she enjoys the celebration.
“[It] makes me feel like my work is appreciated, and it’s a good way to have fun as a team,” Kelsey said.
The CFCA celebration featured puzzles, food and dress-up days.
As you might guess from the photos, Pajama Day is always a favorite. On Silly Hat Day, many showed up at 8 a.m. with funny hats, big hats, cowboy hats and more, all in a spirit of fun.
“Having managers that appreciate customer service is a great thing,” said Christina Panagakos, Sponsor Services phone liaison. “Having managers that reward us with cake is even better!”